Our Services

Research Services

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Subject Research & Market Intelligence

In today’s market of limitless consumer choice, knowing precisely what customers want is the greatest competitive advantage that your business can have.

Using the internet and phone, KG Business Support Service explores any assigned topic by using creative techniques to collect, compile and disseminate related information. Research may include topics related to recruiting, Telemarketing or Telesales such as best practices or in other business areas, such as news about industry “movers and shakers”, leading brands and products.

Our approach of using multiple research and evaluation techniques helps us derive greater insights by reducing the research costs. Our proven methodologies have helped several clients to get faster results.

Our quality control procedures not only pledge reliable data to our clients - every time, but also comforts our respondents on confidentiality of their information. Our clients include leading market research & consulting firms, recruitment firms, technology firms, corporations & organizations worldwide.

KGiSL Research Services brings immense experience in delivering market intelligence whitepapers and you can be assured of the best.

Data Analytics

Besides collecting data KG can organize and analyze large sets of data to discover patterns, business intelligence and useful information.

Lead Generation and Qualification program is offered either as a standalone service or can be easily integrated with subject research, market intelligence research and data analytics at a low cost.

Research services can also be integrated with our other services like Appointment Setting, recruiting, Subject Research, Telemarketing or Telesales.

Key Features

  • Timely and Accurate Reporting
  • Customer Profiling
  • Information Retrieval
  • Prospect Identification
  • List Scrubbing
  • Lead Distribution Management
Data Processing

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Data Processing essentially involves collecting data, creating a master data, tabulating available data, validate the data as per given rules, create a database and transfer the output back in acceptable media.

Do you ever have text in a format that is not easily converted to useable characters? For example, KGiSL can take a .pdf or .jpg file and turn it into word processing or a spreadsheet.

Almost every business can become overwhelmed and backlogged by the tremendous volume of paper that generates tons of data which requires sorting and analysis to be processed. Banks, Financial Institutions, Airlines, Healthcare, insurance companies, government agencies, hospitals, advertising, and retailers are businesses that typically handle forms that have been filled out by individuals or are machine-generated. Business entities are dependent upon speed and accuracy as this has a direct impact on their efficiency, resources and profits. For small one-time keyboarding requirements to complex Order processing & entry, KGISL caters to a huge magnitude of clients.

Data Analytics

Besides collecting and validating data, KG can organize and analyse large sets of data to discover patterns, business intelligence, and useful information with visual dashboards.

KGISL offers a wide range of data capture and document management solutions for litigation support, publishing, scientific and engineering applications, insurance and medical forms.

Garnishment / Legal debt collection Services

As regulatory and technology challenges proliferate, creditors and servicers must find new ways to provide extraordinary service to borrowers while minimizing risk and keeping costs low. We have developed a tested and proven Back-Office solution to deliver measurable results. KGiSL provides services customized around the Client’s specific needs and deliver the highest quality service without sacrificing speed and efficiency. Raise productivity and arm your platform with “On-Demand” operational capacity with KGiSL Back-Office Solution.

Core Processes

  • Receive, scan, and index incoming garnishment documents
  • Managing paperwork
  • Prepare garnishment documents quickly and accurately
  • Assign payment to the third party (state, attorney etc.)
  • Deliver Garnishment file and reports electronically through your in-house platform
  • Handle all the inquiries, responses as well as follow-ups

KGiSL provides Back-Office services within your existing in-house technology platform and workflow, integrating our team with yours to provide you the support and flexibility you need to keep costs down and to maximize capacity. The Back-Office helpdesk team functions as an extension of your process and offers support functions. KGiSL’s proven expertise in wage garnishment processing allows you to gain relief from the challenging, time-consuming manual work, while benefiting from reduced labor and processing costs.

Order Processing

To maximize organizational profits, Back-Office workers must complete processes quickly, effectively and correctly. Many Back-Office processes are repetitive and tedious, causing users to seek shortcuts and deviate from predefined policies and procedures. This results in non-compliance risks or a potential pitfall to make a mistake.

KGiSL has the expertise and resource to help your process maximize productivity, eliminate user errors, and ensure compliance with the organization’s policies and procedures.

Order Processing

  • Order status tracking, follow-up & reporting
  • Lead time tracking (KPI) & reporting gaps (from raw material, manufacturing, warehouse, transportation to delivery)
  • Quality Back-Office
  • Document processing and management
  • Data Analytics & Reporting
  • Handling Emails
  • Processing Employee Time sheets
  • Helpdesk
Image Organizing

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Image Organizing: KGiSL brings significant shift in the way digital images are sorted, saved, searched and shared today. Structuring and categorically organizing large piles of images require dedicated time and attention. We offer professional and highly efficient image tagging, sorting and editing services to increase the value of your archives.

We put your needs first and our experts with the right skills and experience are at your service making your images more user-friendly. These services are designed as open-ended solutions to allow industry, geography and client specific incorporations to enhance performance and efficiency levels, while meeting all service and legal requirements.

  • Businesses (Examples: Product Photos, Real Estate Images, Online Company data etc.)
  • Educational Libraries (Examples: Educational Images, Newspaper, Magazine, journal archives etc.)
  • Individuals (Examples: Personal Images, album collections) etc.

KGiSL delivers high quality, efficient and cost effective services that utilize our modern processing centres. We have the capability to handle project of any size for any industry either from online images or images saved on to storage media like CD, DVD, FTP etc. Our state-of-the-art facilities take full advantage of the highly skilled workforce and economic leverage in the region.

Image Tagging

With KGiSL you can be sure you are receiving the very best image tagging services solution available. Our team assigns each image with relevant key tags used for easy identification of the images, making the images easier to retrieve when needed. We make your images easily traceable via internal search functions or search engines. Better search experience increase number of visitors to your site. We tag images with terms according to your specifications matching the image.

Standard tags typically include

  • Caption or Title: Tagline to go along with the photo
  • Date and time
  • Subject name
  • Location
  • Photographer name
  • Keywords (records like people, event, place, venue etc)

Image Sorting

In addition to tagging, we provide image sorting and categorization services that will help your company become more organized and proficient. Our team sorts out the image in structured folder format to ensure convenient retrieval of the images whenever you need them.

Image Editing

We offer professional image editing and auditing services engaging the best tools and techniques. We are armed with a highly experienced team of image editing professionals and graphic designers. We understand client specifications effectively and deliver quality service beyond expectations. We use latest Photoshop software tools to convert them into a standard specified by our client.

  • Examples of image editing work...
  • Resolution conversion
  • Editing or removing image background colour or photo
  • Removing product shadows
  • Electronic markings on image files
  • Correcting blurred / pixelated images
  • Setting dimensions and margins as specified
  • Removal or insertion of logo/URL/text over the images
Telecom Expense Management

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KGiSL offers telecom bills analysis services to businesses in the areas of auditing, benchmarking, tendering and evaluation services. KGiSL provides tested and proven business support back-office solution either within client’s existing Telecom Expense Management Software (TEMS) system or in-house built software, technology and workflow, streamlined process, integrating our team with the client’s providing the support and flexibility needed to keep costs down and to maximize capacity.

The Telecom Bills Analysis Back-Office helpdesk team functions as an extension of your process and offers support functions like,

  • Telecom Bills Analysis
  • Publishing Analysis Reports
  • Cost Breakdown Reports
  • Preparing Claims Statements
  • Tendering
  • Benchmarking
  • Identifying Optimization and Cost Reduction Opportunities
  • Managing Records and Documentation

Services are customized around client specific needs and deliver highest quality without sacrificing speed and efficiency. The back-office support plays a major role in determining the ultimate success of our clients.

Mortgage Back-Office

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As regulatory and technology challenges proliferate, lenders and servicers must find new ways to provide extraordinary service to borrowers while minimizing risk and keeping costs low. KGiSL provides services customized around the Client’s specific needs and deliver the highest quality service without sacrificing speed and efficiency.

KGiSL provides Back-Office services within your existing lending system, technology and workflow, integrating our team with yours to provide you the support and flexibility you need to keep costs down and to maximize capacity. The Back-Office helpdesk team functions as an extension of your process and offers support functions like constantly monitoring and alerting your processing team of rate lock expiration, compliance issues, raising appraisal orders, managing records and documents.