KGiSL Business Support Services has proven capabilities and deep domain expertise in voice, data, and social media business operations. Our delivery center in India provides customer service for multiple processes in various verticals. Our integrated customer care and back-office processing services enable faster return on investment by reducing service costs, improving customer retention and increasing revenue per customer.
- Multiple channel support (email, social media, web based, phone, chat etc.) enabling customer choice
- Easily scalable operations
- Automated & robust Work Force Management System, Production & Quality management Systems
- Real time Dashboard and MIS
- Analytics driven approach to sales and service
- Business metrics-driven approach to continuous improvement
- Security Compliant (PCI, ISO 9000)